Return Policy Page

Our Commitment to Your Satisfaction & Safety

At Orgobits, your trust is the foundation of our sanctuary for organic wellness. We understand that purchasing personal care and food products online requires confidence. This policy is designed to be transparent, fair, and clear, ensuring you feel secure with every purchase.

Due to the sensitive nature of our organic products, specific conditions apply to protect the health, safety, and hygiene of all our customers. Please read the following guidelines carefully.

Eligibility for Returns

To ensure a smooth process, we accept returns only under the specific conditions listed below.

✅ Conditions for an Eligible Return

We will gladly issue a full refund or replacement if your case falls into one of these categories:

• Product Arrived Damaged: The item was broken, leaking, or otherwise compromised during transit.

• Wrong Product Delivered: You received an item that is different from what you ordered.

• Product is Expired: The item's expiration date has passed upon delivery.

What to do: If you experience any of these issues, please email our support team at support@orgobits.com within 48 hours of receiving your order. Your email must include your Order ID and clear photographic evidence of the issue.

❌ Non-Returnable Items & Conditions

For non-negotiable health and hygiene reasons, we cannot accept returns or offer refunds for products under the following conditions:

• The Product Has Been Opened, Used, or Has a Broken Safety Seal. Once a cosmetic or food item is opened, we cannot accept it back. This is a strict policy to ensure the safety and purity of all products for all customers.

• "Change of Mind." We cannot accept returns if you decide you no longer want the product after it has been delivered in perfect condition.

• Product Did Not Suit You. This includes issues with a product's texture, fragrance, or general preference. We encourage reading product descriptions and reviews before purchasing.

• Allergic Reaction. Individual skin and body reactions to new products are beyond our control.

A Critical Note on Allergic Reactions & Patch Testing

As a sanctuary for pure, natural ingredients, we urge you to read all ingredient lists carefully. We strongly recommend performing a patch test before using any new skincare or haircare product. Apply a small amount to a discreet area (like your inner elbow) and wait 24 hours to check for sensitivity. Because we cannot be held responsible for individual allergic reactions, opened products cannot be returned for this reason.

The Return & Refund Process: Step-by-Step

If your request is eligible based on the criteria above, here is how we make it right:

1. Initiate Contact: Email our support team at support@orgobits.com with your Order ID and photos within 48 hours of delivery.

2. Review & Approval: Our customer care team will review your request. If it meets our eligibility criteria, we will approve the return and confirm the next steps via email.

3. Hassle-Free Resolution: In most cases of damaged or incorrect items, you will not need to ship the product back. We believe in making the process easy for you.

4. Refund or Replacement:

• Replacement: We will dispatch a new, correct item to you at no additional cost.

• Refund: If a replacement is not possible or if you prefer a refund, the full amount will be credited to your original payment method within [e.g., 5-7] business days after your request is approved.

A Unified Policy for All Brands on Orgobits

Whether you purchase an Orgobits-branded product or an item from one of our trusted partner brands, this return policy applies uniformly. We manage the entire process to provide you with a single, reliable point of contact and a consistent, trustworthy experience.